On our courses you learn how to:
- enter Client, Case and Action information on CFL Caseworker;
- produce standard letters using Microsoft Word;
- make use of CFL Caseworker's "diary" function to keep track of cases;
- select groups of clients and cases on 'Attributes' and 'Keywords';
- do target mailings (especially for issues);
- use CFL Caseworker's advanced selection facility;
- use other reporting / statistical facilities of the program;
- use data management functions such as 'backup' and 'reindex'. |